EM11 Property Information
Dear valued guests,
Hello, and on behalf of Los Alcazares Holiday Rentals, welcome to apartment EM11, and we hope you have a pleasant stay.
We genuinely enjoy helping our guests get the most out of their holiday, and as you can imagine at certain times of the year, we work extremely hard and long hours. We would be most grateful if you have any general enquiries (broken light bulbs, general information, etc) if you could please call us between 10 am and 16.00 pm Monday to Friday, and between 11am and 16.00pm at the weekend, if the call is an emergency of course, please contact us any time that is necessary on 0034 613 805 661 this will be the only number answered out of working hours.
Text messages are a bit hit and miss here in Spain, if you would like to contact us, the best ways are whatsapp, email, or just a good old fashioned phonecall.
Many thanks for your help and understanding, please enjoy your holiday !
Craig & Debbie
Los Alcazares Holiday Rentals
The owners and management team hope you have a great holiday and respectfully ask that: -
Unless previously agreed you vacate no later than 11.00 am on the day of your departure
All rubbish is removed and disposed of in one of the rubbish bins located just outside the complex. These are the large green bins situated on the roadside.
All crockery, pots and pans, cutlery etc. are washed up and returned to their original cupboards and drawers. Please ensure the dishwasher has been emptied.
If there is a BBQ and you have used it, the griddle is cleaned and the ash removed, if this is left unclean, we will have to charge for this to be cleaned.
To help avoid an invasion of ants and bugs, we would be very grateful if you could please dispose of all opened food packages, jars, bottles etc.
On departure, please strip all beds, leave any community passes or bracelets and your accommodation´s key on the dining room table
Los Alcazares holiday rentals are responsible for the upkeep, care and maintenance of this property and any queries or issues regarding this property, should be directed to us as soon as possible.
Internet is included in this property. Log in information is on the wifi plaque in the apartment, the login details are: -
Please report the loss of keys to us immediately. A charge for replacement keys will apply so please take care of them. Please do not leave the keys in the inside of the door lock as this makes it impossible to enter the premises should you find yourselves locked out. If you are locked out of the premises, a locksmith will need to be called which is a fee of upwards 80 euros which you will be responsible for and will be charged straight away.
Check out time
On the day of your departure you will be required to vacate the property at 11.00am. Please make sure that you close all windows, unplug items such as irons, portable fans, toasters etc. The air-conditioning must also be turned off and please dispose of all rubbish bags and bottles. Leave the keys on the table or on the place that has been agreed to beforehand.
If we haven't discussed your check out already, I will contact you regarding departure.
As you may know all our properties are privately owned and based on self-catering. All of the properties are strictly no smoking. If you do want a cigarette, please use the outside areas only.
Our team of cleaners and support staff work tirelessly to prepare your holiday home for your arrival, and together with the owners, respectfully ask you that you leave your holiday home in a “generally clean and tidy” condition when you depart.
Unfortunately, very occasionally, guest disregards this basic and understandable polite request. As a result, the owners reserve the right to charge for any “additional and exceptional” cleaning which may be required.
Please refer to our properties “Leaving Instructions” section, which outlines, respectfully, the basic level of cleanliness required upon your departure.
Important note: Please be aware that bath towels in your holiday home may not be used at the beach or around the pool side.
Smoking inside the properties is not allowed under any circumstances, if you do wish to smoke, it is only permitted outside on the terraces. Please use the ashtrays that are provided, at no time should cigarette buts be thrown over the balcony or on the floors and you must clean the ashtray before departure.
The air conditioning is provided for your convenience, some of our properties do have air con meters, and we provide 10 euros complimentary per week. If you need more, please inform us before 12 noon, or we will be unable to replace until the following day. We do ask that you turn this off when you are not in the house as it is extremely efficient and will cool down quickly.
Please use beach towels when using the terrace furniture and pool. as sun oil and sun creams stains cannot be removed. Please bring in the cushions at night and the resort do not allow loungers to be left by the pool overnight.
Please make sure that all sun cream/oil is removed before using lounge furniture as this causes stains that are impossible to remove.
Please dispose of rubbish daily. Any rubbish left in the apartment only attracts flies, ants, etc. and of course it doesn´t smell very nice either, especially with the warm summers in Spain it is strongly advised.
Some of our properties are alarmed, we recommend you activate this when going out for your security.
Please note that food stuffs lying around the property will attract ants and other insects. Kitchen work surfaces, dining table and areas around the bin should be wiped down, swept and cleared after each meal.
Accidents happen from time to time, as other clients will be arriving soon after your departure we request that you notify us so that replacements can be obtained. Your cooperation will enable us to ensure that the property is fully equipped for each new arrival.
Please give as much notice as possible if you require a transfer back to the airport. Transfer prices are available on request.
There is a English/Spanish/German speaking dentist close to the complex. Av. Marqués de Rozalejo, 121, 30710 Alcázares (los), Murcia
Tel. 0034 - 968 574 686
FOR EMERGENCY MEDICAL ASSISTANCE PHONE 112
For details of 24 hr duty pharmacy call 0034 968 171 919 or 0034 968 171 117
FARMACIA BERNAL 0034 968 574 376 FAR. MARTÍNEZ MANZANERA 0034 968 575 093
Calle Conde de Floridablanca, 4 Avenida Justo Quesada, 348, Urb. El Oasis,
Los Alcazares Los Alcazares
FARMACIA MATEO 0034 968 171 163 FARMACIA ROS 0034 968 575 326
Plaza Miguel de Cervantes, Los Narejos, Avenida de la Libertad, 44
Los Alcazares Los Alcazares
FARMACIA PARADA 0034 968 170 545
Calle San Valentín, 19
HOSPITAL LOS ARCOS 0034 968 570 050 /0034 968 570 054
Calle de Cánovas del Castillo, 22
Santiago de la Ribera
CENTRO MEDICO LOS ALCAZARES (MEDICAL CENTRE) 0034 968 575 800
Carretera de Balsicas ,Los Alcazares
(Surgeries for residents 8:00-20:00)
(Surgeries for non-residents 13:00-14:30)
Appointments by phone (24h): 0034 968 228 250
Emergency phone numbers: 0034 968 171 117 / 0034 968 171 919
We also have a doctor available for house visits, he speaks english. Andres Rodriguez Tellez Tel: 0034 660 164 033
The tap water is safe to drink and use for cooking, but if you prefer bottled water, this is very cheap and can be bought in any supermarket.
CHILDREN MUST BE SUPERVISED AT ALL TIMES AROUND THE POOL AREA.
The community pool has its own set of rules which are displayed around the poolside area. For hygienic reasons please shower before entering the pool. Please be advised that a lot of the pools are not deep enough for diving. For our private pools please consult the pool rules in the villas.